The Influence of Perceived E-service on Service Quality, Relationship Quality, and Customer Loyalty in Container Shipping Companies
碩士 === 國立成功大學 === 電信管理研究所 === 107 === The literature has extensively verified that service quality plays a critical role in the process of consumption, with the initial focus on quantifying the service characteristics. However, these studies have paid less attention to the effects of relationship qu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/t7837e |