The Influence of Perceived E-service on Service Quality, Relationship Quality, and Customer Loyalty in Container Shipping Companies
碩士 === 國立成功大學 === 電信管理研究所 === 107 === The literature has extensively verified that service quality plays a critical role in the process of consumption, with the initial focus on quantifying the service characteristics. However, these studies have paid less attention to the effects of relationship qu...
Main Authors: | , |
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Other Authors: | |
Format: | Others |
Language: | en_US |
Published: |
2019
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Online Access: | http://ndltd.ncl.edu.tw/handle/t7837e |