Exploring the related of Omnichannel frontliner interaction with customer experience on customer satisfaction in financial service industry
碩士 === 國立中央大學 === 資訊管理學系 === 107 === Nowadays, as technology tools and their capabilities continue to expand and evolve, more and more channels are available for customers to enjoy services. The information and services between channels have become increasingly smooth, become an Omnichannel environm...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/k496jy |