The Influences of Service Recovery Strategy, Post-Recovery Satisfaction on Repurchase Intention－Moderating Effect of Relationship Quality
碩士 === 國立彰化師範大學 === 企業管理學系 === 107 === In recent years, due to the increasing contribution of service industry to GDP, it is an important industry that can not be ignored for economic development. However, due to the particularity of service, service failures are unavoidable. Therefore, taking corre...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/c8b9j7 |