The Influence of Abusive Supervision on Voice and Withdrawal Behavior: Emotional Exhaustion as a Mediator and Regulatory Focus as a Moderator

• Main Authors: Yu-Ping Sung, 宋毓萍
• Other Authors: Liang-Chih Huang
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/bs4hj8

碩士 === 國立中山大學 === 人力資源管理研究所 === 107 === Employees are the most important asset of the enterprise, and the perception and behavior of employees are deeply influenced by the supervisor. Past research has also pointed out that supervisors play a key role in the performance and success of employees and organizations. Therefore, the purpose of this study is to explore the relationships among abusive supervision, emotional exhaustion, voice, and withdrawal behavior. The study was conducted by two stages questionnaire survey. 500 questionnaires were distributed and 362 collected questionnaires were valid. The valid return rate is 72.4%. Through statistical analysis, the results are as follows: 1.Abusive supervision has a significantly positive influence on emotional exhaustion. 2.Emotional exhaustion has a significantly negative influence on voice behavior. 3.Emotional exhaustion has a significantly positive influence on withdrawal behavior. 4.Emotional exhaustion has partially mediating effect between abusive supervision and voice behavior. 5.Emotional exhaustion has partially mediating effect between abusive supervision and withdrawal behavior. 6.Promotion focus has a moderating effect between abusive supervision and emotional exhaustion. 7.Prevention focus has no moderating effect between abusive supervision and emotional exhaustion. Based on the test of hypotheses of this study, the study provided some concrete suggestions to HRM practice and future study.