The Study of Antecedents and Consequences of Airline Passengers’ Psychological Contract Violation
碩士 === 國立臺東大學 === 進修部休閒事業管理組碩(夜間） === 106 === The airline industry is subject to occasional service failure because of its unique characteristics. When service failure occurs, a discrepancy usually exists between customers and the airline in question because the psychological contract violation (PCV...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/g7ns96 |