Investigating the Relationship between Service Quality, Customer Satisfaction and Loyalty in Self-Paid Health Examination: An application of SERVQUAL and Kano Model
碩士 === 國立臺灣大學 === 健康政策與管理研究所 === 107 === Background: Nowadays many people pay more attention to self-paid health examinations and the health examination business expanded in recent years. In the competitive market, the key factors of improving satisfaction and service quality have become critical fo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/aq9rud |