Investigating the Relationship between Service Quality, Customer Satisfaction and Loyalty in Self-Paid Health Examination: An application of SERVQUAL and Kano Model
碩士 === 國立臺灣大學 === 健康政策與管理研究所 === 107 === Background: Nowadays many people pay more attention to self-paid health examinations and the health examination business expanded in recent years. In the competitive market, the key factors of improving satisfaction and service quality have become critical fo...
Main Authors: | Yi-Ping Lin, 林苡平 |
---|---|
Other Authors: | Kuo-Piao Chung |
Format: | Others |
Language: | zh-TW |
Published: |
2019
|
Online Access: | http://ndltd.ncl.edu.tw/handle/aq9rud |
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