A Moderating Effect of Review Involvement on the Relationship between Service Quality and Customer Satisfaction
碩士 === 國立臺灣科技大學 === 企業管理系 === 107 === There is a significant correlation between service quality and customer satisfaction, and there have been many studies related to this topic. However, with the advancement of network technology and changes in consumer behavior. We now have more information and m...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/x7ckcc |