The Experience Paradigm Shift of Customer Complaint Management: An Example of Two Medium Size General Hospitals
碩士 === 元智大學 === 管理碩士在職專班 === 107 === Background and Purpose: Customer Complaint(C C) and dispute are two conditions that all service industries don’t wish to have. The statement that “ CC is God’s reward” ,however, tell us the opposite side of this unhappy issue. CC can be turned from reputation los...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4889ke |