Effective practices of Continuous Quality Improvement in United States colleges and universities
Since the late 1980s, a growing number of higher educational institutions have adopted the philosophy of Continuous Quality Improvement (CQI), commonly known in industry as Total Quality Management (TQM). Thousands of industrial organizations worldwide have practiced TQM for decades, and many have s...
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| Language: | ENG |
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ScholarWorks@UMass Amherst
1998
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| Online Access: | https://scholarworks.umass.edu/dissertations/AAI9841933 |