Productivity modeling and service delivery configuration in bank branches

Worldwide, the idea of "person-less" banks, and full-service (financial services) institutions which compete with "non-bank" financial services organizations, are becoming the new way of doing business. To meet global competition, the Canadian Financial Services Industry has a ne...

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Bibliographic Details
Main Author: Zhu, Joe
Language:ENG
Published: ScholarWorks@UMass Amherst 1998
Subjects:
Online Access:https://scholarworks.umass.edu/dissertations/AAI9909236