Productivity modeling and service delivery configuration in bank branches
Worldwide, the idea of "person-less" banks, and full-service (financial services) institutions which compete with "non-bank" financial services organizations, are becoming the new way of doing business. To meet global competition, the Canadian Financial Services Industry has a ne...
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| Language: | ENG |
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ScholarWorks@UMass Amherst
1998
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| Online Access: | https://scholarworks.umass.edu/dissertations/AAI9909236 |