Reimbursement comes from the heart: The organizational structure of emotions and care-work in nursing homes
This dissertation is a comparative, ethnographic study of emotion-work in two nursing homes – one part of a large, for-profit chain, the other part of a small, non-profit chain – and examines how nursing care-workers grapple with tensions between meeting organizational demands in an increasingly mar...
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| Language: | ENG |
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ScholarWorks@UMass Amherst
2009
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| Online Access: | https://scholarworks.umass.edu/dissertations/AAI3380010 |