Servicekvalitet på Linköpings stadsbibliotek : ur tre fokusgruppers perspektiv
The main purpose with this MA thesis is to examine how visually impaired, disabled and people with dyslexia define service quality at the public library of Linköping. The method that has been used is focus group interviews. A focus group consists of four to eight people who are joined together, with...
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| Format: | Others |
| Language: | Swedish |
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Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan
2000
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18344 |