Närhet och distans i det virtuella referenssamtalet. En studie av Fråga bibliotekets chattfunktion.
The purpose of this study was to investigate the levels of social distance used by the librarians and users in the virtual reference interview. With a conversational analysis and applied politeness theory 49 chat transcripts where analysed in order to answer the question of how the interlocutors pos...
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| Format: | Others |
| Language: | Swedish |
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Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan
2008
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-19146 |