Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM
In the midst of stiff and fierce competition and increased number of grocery retail outlets providing a variety of products, customers have become accustomed to patronizing multiple outlets. Retailers have recognized this trend and are of the view that customer satisfaction plays a role in the succe...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
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Högskolan på Gotland, Institutionen för humaniora och samhällsvetenskap
2011
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-1005 |