Service Quality : (Service Gap Analysis) A case study - "Komvux"

The customer‘s standard of living and consciousness is demanding the importance of service quality. Service quality is mandatory to provide added value to the customers, retain and make loyal customers. This paper focuses on the customer expectation, customer perception and the gap between customer...

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Bibliographic Details
Main Authors: Sultana, Sarmin, Rana, Shohel
Format: Others
Language:English
Published: Högskolan på Gotland, Institutionen för humaniora och samhällsvetenskap 2010
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-1073