The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon
Title: The Impact of Complaint Management on Customer Retention Level: Final assignment for Master Degree in Business Administration Authors: Hummam Wasfi, Olena Kostenko Supervisor: Ehsanul Huda ChowdhuryFiD Date: 2014 – June Aim: The purpose of this study is to examine or inspect the aftermath o...
Main Authors: | , |
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Format: | Others |
Language: | English |
Published: |
Högskolan i Gävle, Avdelningen för ekonomi
2014
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Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-17199 |