Knowledge Management in an IT-Help Desk environment
The help desk serves as the first support level for solving IT problems but sometimes they have their own problems. These problems can be linked to the lack of access to the right knowledge which could be solved by implementing knowledge management so that agents have all the knowledge they need ava...
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| Format: | Others |
| Language: | English |
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Högskolan i Skövde, Institutionen för kommunikation och information
2010
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-4003 |