Knowledge Management in an IT-Help Desk environment
The help desk serves as the first support level for solving IT problems but sometimes they have their own problems. These problems can be linked to the lack of access to the right knowledge which could be solved by implementing knowledge management so that agents have all the knowledge they need ava...
Main Author: | Omarsson, Gunnar Ingi |
---|---|
Format: | Others |
Language: | English |
Published: |
Högskolan i Skövde, Institutionen för kommunikation och information
2010
|
Subjects: | |
Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-4003 |
Similar Items
-
Creating a Help Desk using SharePoint Workflow
by: Quist, Harald
Published: (2009) -
Pembangunan Sistem Knowledge Repository Manajemen Penyuluhan Pertanian dalam Rangka Mendukung Revitalisasi Penyuluhan Pertanian: Help Desk Penyuluhan Pertanian Komoditas Tanaman Pangan
by: Harisno Harisno, et al.
Published: (2011-06-01) -
Using knowledge management tools in the Saudi National Mental Health Survey helpdesk: pre and post study
by: Maggie Aradati, et al.
Published: (2019-05-01) -
Development of a Digital Desk for Power Plant Control Room Operators
by: Luo, Gang
Published: (2010) -
A Comparison of the Rule and Case-based Reasoning Approaches for the Automation of Help-desk Operations at the Tier-two Level
by: Bryant, Michael Forrester
Published: (2009)