Examining factors affecting customer satisfaction : A case-study of a Swedish firm
Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, these are the words that encapsulate the theme of what sort ofbusiness practices are being done by the companies in terms of making theircustomers satisfied or delight. Customer satisfaction plays a piv...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
| Published: |
Högskolan i Skövde, Institutionen för teknik och samhälle
2011
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386 |