Offline vs. Online: Who buys where? A customer segmentation study of travel agencies

Background: It has been shown that people travel much more nowadays than ever before. Since the Internet and the e-commerce have been developed the ability to book trips online has been enabled. There are now two dominant ways of buying trips, online or offline. The survival of traditional travel ag...

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Bibliographic Details
Main Authors: Engvall, Maria, Fritz, Johannes, Kindh, Sofia
Format: Others
Language:English
Published: Högskolan i Jönköping, Internationella Handelshögskolan 2012
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18315