Quality Online Banking Services

Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design...

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Bibliographic Details
Main Authors: Kenova, Vasya, Jonasson, Patrik
Format: Others
Language:English
Published: Internationella Handelshögskolan, Högskolan i Jönköping, IHH, EMM (Entrepreneurskap, Marknadsföring, Management) 2006
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-480