Tjänstemötet : Interaktionens kommersiella, byråkratiska och social logik
The subject of this thesis is interaction in the service encounter. The aim is to describe and explain the service encounter interaction with a special focus on the social and organisational context. The contextual focus is related to two overriding questions: What significance does the human intera...
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| Format: | Doctoral Thesis |
| Language: | Swedish |
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Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT
2007
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1246 http://nbn-resolving.de/urn:isbn:978-91-7063-146-7 |