Technology-based service experiences : A study of the functional and emotional dimensions in telecom services
As technology is invading the society of millions of people around the world today, more and more people are affected in their daily life by services such as Internet bank services, e-commerce, telecom services and ATM machines. Technical advances are providing new possibilities and solutions to man...
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| Format: | Others |
| Language: | English |
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Karlstads universitet, Centrum för tjänsteforskning
2008
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1335 http://nbn-resolving.de/urn:isbn:978-91-7063-160-3 |