The pattern of customer complaint behaviour in public transportation :
Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process which the consumer...
| Main Authors: | , , |
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| Format: | Others |
| Language: | English |
| Published: |
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT
2009
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-6473 |