Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers
The telecommunication business has been transformed in Sweden through the past few years. Previously telecom industry was under monopoly which has now been converted into more competitive market in which more competitors have entered and offering various alternatives of different kinds of services....
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
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Karlstads universitet, Avdelningen för företagsekonomi
2011
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522 |