Kundsupport via Facebook
This study analyses how different companies offer customer support through social media andthe customer experience of it.Facebook emerged in Sweden during 2008 and today it has more than 800 million user acrossthe globe. Initially Facebook was created for individuals. However, over time, Facebook ha...
| Main Authors: | , |
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| Format: | Others |
| Language: | Swedish |
| Published: |
KTH, Skolan för datavetenskap och kommunikation (CSC)
2014
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-145962 |