Organizing safe on-line interaction and trust in governmental services. A case study of identification channels for public e-services in schools

• Main Authors: S. Gustafsson, Mariana, Wihlborg, Elin
• Format: Others
• Language: English
• Published: Linköpings universitet, Statsvetenskap 2013
• Subjects: Electronic identification; e-government in public schools; case-study; eID
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-93284; http://nbn-resolving.de/urn:isbn:978-3-902505-30-9

There is an increased use of public e-services integrating citizens into public administration through electronic interfaces. The relation among parents and public schools is a daily and important relation that has to be trustworthy. On-line interaction among public organizations and citizens can be seen as e-government, indeed embedded into daily practices. A safe entry into such systems is essential for security and trust in the e-governmental systems and schools as well as public services in general. This paper addresses how electronic identification has been used for access to public e-services in schools in a Swedish municipality. The aim of the paper is to present a case study on how electronic identification is used and implemented in ICT platforms in schools. The analysis focuses on information security, organization and potential development of the platforms. The main finding in the case study is that there was an un-organized presentation of information in the system; both general and personal information had to be accessed with the same level of security (identification systems). The organization of identification and access to public e-services seemed highly dependent of the organizational structure of the public schools. The more general implication is that safe and well organized identification systems that are considered as trustworthy and useful among citizens are essential for increased use of the services and legitimate public e-services in general.  === FUSe: Framtidens säkra elektroniska identifiering – framväxt och användning av e-legitimationer