Chatbot : A qualitative study of users' experience of Chatbots
The aim of the present study has been to examine users' experience of Chatbot from a business perspective and a consumer perspective. The study has also focused on highlighting what limitations a Chatbot can have and possible improvements for future development. The study is based on a qualitat...
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| Format: | Others |
| Language: | English |
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Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM)
2021
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105434 |