How you gonna call? : En studie om verksamhetsstyrning och motivation inom callcenterbranschen.
The purpose of this thesis is to investigate how the management of smaller call centercompanies in Sweden governs to motivate their employees. In addition, the purpose is toinvestigate whether there is a difference in how management manages to motivate its staffand what the employees are motivated b...
| Main Authors: | , |
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| Format: | Others |
| Language: | Swedish |
| Published: |
Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO)
2021
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105983 |