Customer Relationship Management : Hur ser behovet av CRM ut för små och medelstora tillverkande företag i Sverige?

An increasingly globalized market is leading to hard competition among manufacturing companies, which means that they are forced to become more customer focused to survive in the market. A Customer Relationship Management system is a system that will be of assistance to help companies succeed in bui...

Full description

Bibliographic Details
Main Authors: Hedendahl, Sandra, Karlsson, Johanna
Format: Others
Language:Swedish
Published: Linnéuniversitetet, Institutionen för datavetenskap, fysik och matematik, DFM 2011
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-12934