TQM-based self-assessment in educational organisations
The interest in Total Quality Management, TQM, has increased rapidly in both the private sector and in the public sector in many countries. In this thesis TQM refers to a management system consisting of core values, methodologies and tools, which support each other in order increase customer satisfa...
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| Format: | Others |
| Language: | English |
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Luleå
2002
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-25738 |