Exploring users perception of chatbots in a bank environment - A critical view on chatbots and how to design for a positive user experience
Chatbots have been around for decades but haven’t really gained a lot of attention until very recently. With new advancements in the technologies of artificial intelligence and natural language processing, chatbots have very quickly gained the interest of commercial businesses. What seems to be lack...
| Main Author: | |
|---|---|
| Format: | Others |
| Language: | English |
| Published: |
Malmö universitet, Fakulteten för kultur och samhälle (KS)
2018
|
| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-22362 |