Balancing Control and Breakthrough in Public Management
Previous research shows that a good balance between focus on development of existing processes with development of new and innovative products, processes or services has a positive effect on organizational excellence. However, the relationship between these two quality perspectives is not easy to ma...
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| Format: | Doctoral Thesis |
| Language: | English |
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Mittuniversitetet, Avdelningen för kvalitetsteknik, maskinteknik och matematik
2017
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-30518 http://nbn-resolving.de/urn:isbn:978-91-88527-03-5 |