IS supported service work: a case study of global certification

IS supported service work: a case study of global certification

The thesis approaches the issue of IS support for service work, understood as distributed knowledge work taking place as a negotiation between diverse interests. It is based on an ethnographically inspired, longitudinal case study of certification auditing according to a formal generic standard. A h...

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Bibliographic Details
Main Author: Berntsen, Kirsti Elisabeth
Format: Doctoral Thesis
Language:English
Published: Norges teknisk-naturvitenskapelige universitet, Institutt for datateknikk og informasjonsvitenskap 2011
Subjects:
information systems
global service work
information infrastructures
CSCW
standardization of work
knowledge work
controversial settings
diverse interests
certification
identity work
CIS
decision making
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-12515
http://nbn-resolving.de/urn:isbn:ISBN 978-82-471-2816-9

Internet

http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-12515
http://nbn-resolving.de/urn:isbn:ISBN 978-82-471-2816-9

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