Improving job retention in the Call center context : Exploring important factors that induce employee’s turnover intentions and how to decrease it
Background Contemporary business faces many challenges in constantly adapting to the ever-changing nature of the market. One of the most important challenges is obtaining the best workforce available in order to create competitive advantages and retain competence in the organization. In order to suc...
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| Format: | Others |
| Language: | English |
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Umeå universitet, Företagsekonomi
2017
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137372 |