Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.

Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand the...

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Bibliographic Details
Main Authors: Chingang Nde, Daniel, Lukong, Paul
Format: Others
Published: Umeå universitet, Handelshögskolan vid Umeå universitet 2010
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