The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå

It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject of great interest to organizations and researchers alike. In recent years, organizations are obliged to render more services in additi...

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Bibliographic Details
Main Author: Agbor, Jenet Manyi
Format: Others
Published: Umeå universitet, Handelshögskolan vid Umeå universitet 2011
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