The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea
Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment with mass competition. Service quality also plays a significant role in service sectors since due to its untouchable nature the features cannot be...
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| Format: | Others |
| Language: | English |
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Umeå universitet, Företagsekonomi
2013
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-71515 |