Quality Management in the Service Industry : A comparative study between sharing economy companies and traditional companies
The biggest barrier for expansion and adoption in the field of sharing economy is risk and fear regarding safety. This new company form has resulted in higher competition in the service industry, resulting in increased focus on high quality. Since sharing economy is a new phenomenon a comparison wit...
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Format: | Others |
Language: | English |
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Uppsala universitet, Företagsekonomiska institutionen
2015
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Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-255223 |