Predicting Satisfaction in Customer Support Chat : Opinion Mining as a Binary Classification Problem
The study explores binary classification with Support Vector Machines as means to predict a satisfaction score based on customer surveys in the customer supportdomain. Standard feature selection methods and their impact on results are evaluated and a feature scoring metric Log Odds Ratio is implemen...
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| Format: | Others |
| Language: | English |
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Uppsala universitet, Institutionen för lingvistik och filologi
2016
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-300165 |