Clustering Short Texts: Categorizing Initial Utterances from Customer Service Dialogue Agents
Text classification involves labeled data, which is not always available, or requires expensive manual labour.User-generated short texts are being produced in abundance in customer service sectors through transcripts of phone calls or chats online. This kind of unstructured textual data can be noisy...
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| Format: | Others |
| Language: | English |
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Uppsala universitet, Institutionen för lingvistik och filologi
2021
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-453814 |