Statistical distributions for service times
<p>Queueing models have been used extensively in the design of call centres. In particular, a queueing model will be used to describe a help desk which is a form of a call centre. The design of the queueing model involves modelling the arrival an service processes of the system.</p><p...
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| Format: | Others |
| Language: | en |
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University of Saskatchewan
2005
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| Online Access: | http://library.usask.ca/theses/available/etd-09192005-151922/ |