Analysing stochastic call demand with time varying parameters
In spite of increasingly sophisticated workforce management tools, a significant gap remains between the goal of effective staffing and the present difficulty predicting the stochastic demand of inbound calls. We have investigated the hypothesized nonhomogeneous Poisson process model of modem pool c...
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| Format: | Others |
| Language: | en |
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University of Saskatchewan
2005
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| Online Access: | http://library.usask.ca/theses/available/etd-11202005-225818/ |