Emotional Exhaustion and Its Role in Service Sabotage among Boundary Spanners
The purpose of this dissertation is to investigate how emotional exhaustion (EE) impacts a boundary spanning employee's usage of service sabotage behaviors (SSB). This dissertation also investigates how perceived organizational support (POS) and perceived supervisory support (PSS) alleviate a b...
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| Format: | Others |
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Scholar Commons
2008
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| Online Access: | https://scholarcommons.usf.edu/etd/226 https://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=1225&context=etd |