An Empirical Examination of Job Stress and Management of Emotionally-Based Behavior: Frontline Social Service Personnel Perspective
Frontline service personnel (FSP) play an invaluable role in the marketing mix by directly influencing the customers perception of both the service organization as well as the service quality during the face-to-face delivery service encounter (Ashforth and Humphrey 1993). The purpose of this dissert...
| Main Author: | |
|---|---|
| Format: | Others |
| Published: |
Scholar Commons
2005
|
| Subjects: | |
| Online Access: | https://scholarcommons.usf.edu/etd/842 https://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=1841&context=etd |