The Effect of Airport Servicescape Features on Traveler Anxiety and Enjoyment
The physical attributes of the service setting are critical differentiators among service providers that significantly influence customers' emotional responses. Following the changes in the airport industry and addressing the gap in the existing research, this study aims to investigate the rela...
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| Format: | Others |
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Scholar Commons
2014
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| Online Access: | https://scholarcommons.usf.edu/etd/4987 https://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=6183&context=etd |