Measuring Perceived Quality of Training in the Hospitality Industry
To explore the viability of a new training evaluation criteria, theories from the areas of service, adult education, and training, were combined to form a model of Perceived Quality of Training and Transfer. Operating from the paradigm that training is a service, a rigorous scale development proces...
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/27356 http://scholar.lib.vt.edu/theses/available/etd-04272001-142531/ |